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Pulse-MD Urgent Care cut missed calls from 26% to zero in 30 days
Pulse-MD was missing 1 in 4 calls until Hello Patient's AI agent started answering them all. In month one, the agent handled 4,886 patient interactions and returned 5+ weeks of staff time.
We retired voicemail because our patients deserved more than a callback queue and our hard-working agents deserved more impactful work than playing phone tag back and forth with little to show for it. When we launched Hello Patient and sunset our voicemail system, the shift was immediate — our team stopped managing overnight and weekend call backlog and started delivering in the moment care.
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