We retired voicemail because our patients deserved more than a callback queue and our hard-working agents deserved more impactful work than playing phone tag back and forth with little to show for it. When we launched Hello Patient and sunset our voicemail system, the shift was immediate — our team stopped managing overnight and weekend call backlog and started delivering in the moment care.

Only four months into our partnership with Hello Patient, I can confidently report that our expectations have not only been met, but exceeded.